Complaints

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

Either call us on 01543573593

or write to us at S.Winfield Ltd, Burdock Close, Hawks green, Cannock, Staffs, WS11 7GB

or email us at warren@winfieldgroup.co.uk

 

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

In the case of MOT Tests

Should you wish to appeal against a tester’s decision you should ask for an appeal form, VT 17, and send to the address below.

 

Vehicles must not be repaired or dismantled before a re-test by the Vehicle Inspectorate.

 

Vehicle Inspectorate Division

Swynnerton GVTS

Station Road

Cold Meece

STONE

Staffordshire

ST15 0QP

Tel 01785 760152                                                              Fax 01785 761352

 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.